Returns

30 Days to Return

30-Day Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return eligible items within 30 days of delivery for a full refund or exchange.

Return Eligibility

To be eligible for a return:

  • The item must be unused, in its original condition, and in the original packaging.

  • Items must be returned with all accessories, manuals, and documentation.

  • Proof of purchase (order number or receipt) is required.

Non-Returnable Items

The following items are not eligible for return:

  • Items marked as “Final Sale” or “Non-Returnable”


Return Process

  1. Initiate a Return: Contact our customer service team at  theSoulsourceboutique@gamil.com within 30 days of receiving your order.

  2. Receive a Return Authorization: We will provide return instructions and a return authorization number.

  3. Ship the Item: Pack the item securely and ship it back using a trackable shipping service.

Note: Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within [5–10] business days.

Exchanges

If you need to exchange an item, please contact us to ensure availability of the replacement item. Exchanges are subject to the same return conditions.


Returns & Exchanges

Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.